We know we have many loyal customers and Domain.com fans out there, but the unfortunate reality is that the people who are angry shout the loudest. Social networks are great mechanisms for customer feedback both positive and negative, but the natural tendency of customers of many companies online is only to post negative comments when things go wrong. As a result, we hear the unhappy 1% more loudly than the satisfied 99%.
Are you included in that 99% of satisfied customers? If so, we’re extremely appreciative when we see customers promoting us online to their followings and suggesting us to people looking for recommendations. We also generally reach out if we see a customer post a recommendation for us to their friends or followers and give those customers a discount coupon, a free domain name, some swag, or other thank-yous! If you post a recommendation about us, we definitely want to thank and reward you for it.
Many of our new customers come from word-of-mouth promotion, and social networks give us an exciting glimpse into how we’re being promoted. We also always appreciate candid feedback and look to incorporate it into our business processes and products.
The bottom line is we like hearing from our customers, and we want to thank and reward the customers we see promoting us online. Hopefully that includes you!
P.S. We have an affiliate program!
Interested in promoting Domain.com on your website? We have an affiliate program that pays you when you refer customers to us from your site, including bonuses as large as $110 when you sell a hosting package!